Easy 14-day returns
We want you to be happy with your DreamBuds. If they are not right for you, you have 14 days from the day your order is delivered to request a refund, without having to give a reason.
This is your legal right of withdrawal as a consumer in the European Union, and we apply the same 14 days to every customer, wherever you live.
How to request a refund
Email contactnuvesleep@gmail.com with your order number and a short note. We reply within 1–2 business days and will confirm the next step in writing.
Depending on the item and the reason, we may ask you to return it, or we may simply approve the refund without a return. We will tell you which applies before you send anything back. Do not return an item until we have confirmed the address, or we cannot guarantee it will be received.
Items that arrive damaged, faulty or incorrect
Email us with your order number and a photo of the item and the packaging. We will arrange a replacement or a full refund, including any delivery charge you paid. You will not be asked to pay return postage for a faulty or incorrect item. Your legal guarantee against defects also applies.
Return postage
If you are returning an item simply because you changed your mind, and we have asked for it back, the cost of return postage is yours. If the item is faulty, damaged or not what you ordered, we cover it.
Condition of returned items
Please include the charging case and cable, and send the item in a condition that protects it in transit. You are welcome to try the earbuds, but we may reduce a refund if an item is returned damaged beyond what is needed to try it out.
When you get your money back
We refund you within 14 days of your request, to the original payment method. If we have asked for the item back, we may wait until we receive it (or you send proof of posting) before refunding. Your bank may take a few additional days to show it.
Cancelling before dispatch
If your order has not yet been dispatched, email us and we will cancel it and refund you in full.
Items we cannot refund
Gift cards, and any item that has been personalised at your request.
Contact
NuveSleep — contactnuvesleep@gmail.com