Refund policy
14-day returns
Not right for you? You can return your order within 14 days of receiving it for a full refund. You don't need to give a reason.
How to start a return
- Email us at contactnuvesleep@gmail.com within 14 days of delivery with your order number and the item(s) you want to return.
- We'll reply with the return address and instructions. Please don't send items back before contacting us, as returns sent without instructions may not reach us.
- Pack the item securely, ideally in its original packaging with all accessories (charging case and cable), and send it within 14 days of telling us you want to return it.
Items should be returned in the same condition you received them. We may reduce the refund if an item has been damaged or handled beyond what's needed to try it out.
Return shipping costs
Return shipping is paid by the customer, unless the item arrived damaged, faulty or not as described. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
Refunds
Once we've received and checked your return, we'll refund you within 14 days to your original payment method, including the original standard shipping cost. Your bank or card provider may take a few extra days to show the refund.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, email us with your order number and a photo of the problem as soon as possible. We'll send a replacement or a full refund, and you won't pay for return shipping. This does not affect your legal guarantee of conformity, which covers faulty products for 2 years from delivery.
Cancellations
If you'd like to cancel an order that hasn't shipped yet, email us as soon as possible and we'll cancel it and refund you in full.
Contact
Questions about a return? Email contactnuvesleep@gmail.com.